If you are not absolutely satisfied with the item ordered from BIG CAT DESIGNS please contact us at Bigcat@bigcatdesigns.com so we may assist you. You may also send it back in its original condition “as shipped” to you within 14 days from the date of receipt for an exchange or a refund for the price of the item. Please contact Bigcat@bigcatdesigns.com prior to shipping so we may be alerted to your return.
Return items must be shipped with insurance and a tracking number to insure proper return. All returns will be inspected, and credit will be processed within 15 business days from the receipt of the returned item. A 10% Restocking Fee will be charged on all accepted returns.
We do not accept returns on items advertised “As-Is”, “Non-Returnable”, “Final Sale” at the time of the sale. Returns received after 30 days will NOT be accepted.
All customized items, such as custom printed, exclusively painted, specially signed, or notated items are deemed as “Final Sale” items and will NOT be accepted as returns.
Returns are not accepted for any items that have been sized, altered in any manner by anyone other than Big Cat Designs, used or with detached tags. Shipping and handling fees are nonrefundable. The entire item in the condition it was shipped and any accompanying paperwork including but not limited to invoice and/or certificates must be sent back for exchange or refund. Shipping and processing charges are non-refundable. Card refunds processing times may vary with each financial institution.
Shipping address for returning items:
Big Cat Designs
10005 Muirlands Blvd STE O
Irvine, CA 92618
For further inquiries regarding returns please email: firstname.lastname@example.org